ContraxSuite Managed Services and Support

We're on your team.

Whether or not you cloud host ContraxSuite, we can help you be successful.  

managed infrastructure

Let our sysops, devops, and analyst teams help you deploy and configure ContraxSuite on your servers.

user Support

Who better to support your production application than the people who wrote it?  Get our SLA-driven support.

Training

Want to build your team’s skills and experience to support a sustainable application?  Our team can train yours.

Help for organizations big and small

Our managed infrastructure, support, and training packages are designed to help organizations who want to control how they run ContraxSuite, but need some help to do it.  We know that not every organization has the same internal resources or use cases, so we offer three fixed-price packages to help organizations quickly and simply select the right plan.  For organizations who want to learn more about how we can help meet requirements above and beyond these packages, please keep reading below.

Managed Services Packages

Bronze Plan
Annual or multi-year terms
$10,000/year
  • Term discounts
  • Warranty: $1M USD
  • Indemnification: $1M USD
  • Insurance: $1M USD
  • Support: 8 hrs/month
  • Training: 0 hrs/month
  • Customization: 0 hrs/month
  • SLA: 48hr
Silver Plan
Annual or multi-year terms
$20,000/year
  • Term discounts
  • Warranty: $1M USD
  • Indemnification: $1M USD
  • Insurance: $1M USD
  • Support: 16 hrs/month
  • Training: 1 hrs/month
  • Customization: 0 hrs/month
  • SLA: 24hr
Gold Plan
Annual or multi-year terms
$40,000/year
  • Term discounts
  • Warranty: $2M USD
  • Indemnification: $2M USD
  • Insurance: $2M USD
  • Support: 24 hrs/month
  • Training: 4 hrs/month
  • Customization: 4 hrs/month
  • SLA: 12hr
Platinum
Negotiable
Quoted
  • Term discounts
  • Warranty: Negotiable
  • Indemnification: Negotiable
  • Insurance: Negotiable
  • Support: Negotiable
  • Training: Negotiable
  • Customization: Negotiable
  • SLA: Up to 4hr

Packages Include

Warranty and Indemnification

The world is full of risks, and your procurement and legal teams know it. Our contracts can provide the clauses and coverage you need.

Upgrade and Patching

ContraxSuite and LexNLP receive monthly and quarterly updates and patches. Our team can help make sure you are up-to-date and secure.

SLAs

Problems happen. When they do, you need them solved. Our contracts provide you with service level agreements (SLAs) that ensure you can get back to business as quickly as you need.

Support and Training

Your software implementations are only as successful as your support and training for users. As the people who built the system, who better to lean on?

Learn more about ContraxSuite.

ContraxSuite is full of features and use cases.  Make sure you understand how a contract analytics tool like this can can help your organization.

Not quite a perfect fit?

If these packages don't quite fit your needs, don't worry. We're here to help and would love to discuss your needs.